DataInlet Terms of Service

Effective date: September 1, 2026
Last updated: September 1, 2026

These Terms of Service (the Terms) govern access to and use of DataInlet, including its hosted application, APIs, connectors, and related services (collectively, the Service).

The Service is provided by Chang Wu, an individual operating the DataInlet service (DataInlet, we, us, or our). Business and support contact information is available at contact@datainlet.com and +86 131 2100 9003.

By creating an account, purchasing a subscription, accessing the Service, or using the Service on behalf of an organization, you agree to these Terms. If you use the Service for an organization, Customer means that organization and you represent that you have authority to bind it. If you use the Service as a sole proprietor or other business user in your own name, you are the Customer.

1. Business use and eligibility

The Service is offered for business and professional use, not primarily for personal, family, or household use.

You must be at least 18 years old and legally capable of entering into these Terms. You may not use the Service if applicable law prohibits you from doing so.

You are responsible for ensuring that account information is accurate and current and for keeping account credentials secure. You must promptly notify us at contact@datainlet.com if you believe an account or credential has been compromised.

2. The Service

DataInlet is an AI-assisted import operator. It can analyze structured and semi-structured source data, investigate a connected target system, prepare import decisions and previews, request clarification or authorization where needed, and, when authorized, perform controlled import or export operations.

The Service may change as we improve models, connectors, workflows, interfaces, and infrastructure. We may add, modify, or discontinue features, provided that we will not use this clause to avoid obligations that have already accrued under an active paid subscription.

Some Enterprise, on-premises, portable, isolated, custom deployment, support, or implementation services may be governed by an order form, master services agreement, data processing agreement, service-level agreement, or other written agreement. If such an agreement conflicts with these Terms, the more specific written agreement controls for its subject matter.

3. Customer Content

Customer Content means files, records, instructions, target-system data, attachments, prompts, configurations, and other content that Customer or its users submit to, connect to, or make available through the Service, together with Customer-specific data derived from that content in providing the Service.

As between Customer and DataInlet, Customer retains all rights it has in Customer Content. Customer grants DataInlet a limited, non-exclusive right to host, copy, transmit, transform, analyze, and otherwise process Customer Content only as reasonably necessary to:

• provide and operate the Service;
• carry out Customer-authorized imports, exports, previews, validations, and related operations;
• maintain the security, integrity, and reliability of the Service;
• provide support and troubleshoot issues;
• comply with applicable law and binding legal process.

Customer represents that it has all rights, permissions, notices, and lawful bases required to provide Customer Content to DataInlet and to instruct DataInlet to process it.

3.1 No training on Customer Content

DataInlet does not use Customer Content to train or fine-tune general-purpose AI models, and does not intentionally permit AI subprocessors to use Customer Content for that purpose. DataInlet may use aggregated operational metrics that do not contain Customer Content and cannot reasonably be used to identify Customer or reconstruct Customer Content.

3.2 Customer-specific output

To the extent DataInlet has rights in Customer-specific output created for Customer from Customer Content, DataInlet assigns those rights to Customer, subject to applicable law and third-party rights. This does not transfer ownership of the Service, its software, models, prompts, workflows, schemas, algorithms, reusable components, connectors, documentation, or general know-how.

AI systems can generate similar or identical content for different users, and not every generated element is necessarily eligible for intellectual-property protection.

4. DataInlet technology and feedback

DataInlet and its licensors retain all rights in the Service and in all technology used to provide it, including software, interfaces, runtime components, generalized methods, models, workflows, documentation, and improvements that do not contain Customer Content.

If you voluntarily provide feedback or suggestions about the Service, you grant DataInlet a perpetual, worldwide, royalty-free right to use that feedback without restriction or obligation, provided that we do not publicly identify you as the source without permission.

5. AI processing, previews, and authorization

DataInlet is designed to perform substantive import reasoning, not merely display generic suggestions. However, AI and connected systems can make mistakes, and source data can be incomplete or ambiguous.

Where the Service presents a preview, warning, unresolved issue, or authorization step, Customer is responsible for reviewing information reasonably necessary for the decision and for granting or withholding authorization.

DataInlet will not intentionally bypass a Service authorization control that is designed to guard an irreversible or high-consequence operation. Customer is responsible for actions that its authorized users approve.

Customer should maintain appropriate backups, change-management procedures, and access controls for important target systems. Unless separately agreed in writing, DataInlet does not guarantee that every target-system change can be automatically reversed.

6. Connected systems and credentials

Customer may connect DataInlet to third-party systems such as ERP, CRM, storage, or other business applications. Customer represents that it is authorized to access those systems and to permit DataInlet to perform the requested operations.

Customer must use designated connection and secret-management mechanisms for credentials where available and should not place passwords, API keys, or other authentication secrets inside ordinary source files or prompts.

Third-party systems are controlled by their respective providers. DataInlet is not responsible for outages, changes, rate limits, permissions, data quality, API behavior, or other conditions controlled by those providers.

7. Acceptable use

Customer and its users must not use the Service to:

• violate applicable law or the rights of others;
• access, modify, import into, export from, or test a system without authorization;
• distribute malware, exploit vulnerabilities, interfere with the Service, or evade security or usage controls;
• reverse engineer or attempt to extract non-public source code, models, credentials, or security mechanisms except where applicable law expressly permits it;
• resell, sublicense, or share an account or entitlement except as expressly permitted by the applicable plan or written agreement;
• use the Service to make unlawful automated decisions or to conceal material uncertainty where law requires human review or other safeguards;
• submit data that Customer is prohibited from providing to DataInlet.

Unless DataInlet expressly agrees otherwise in writing, self-service plans are not designed for the storage or processing of full payment-card data, biometric identifiers used for identification, medical or health records subject to specialized health-data regimes, government-issued identity documents, data about children, or other specially regulated data requiring sector-specific compliance commitments. Ordinary business contact, employee, organizational, customer, supplier, product, and operational data are not prohibited merely because they contain personal information.

8. Privacy and data processing

Our Privacy Policy describes how DataInlet processes personal information for its own account, website, security, billing, and business operations.

When DataInlet processes personal data in Customer Content on Customer's behalf, the DataInlet Data Processing Addendum (DPA) applies where required by applicable data protection law. The DPA is incorporated into these Terms by reference.

9. Paid plans, billing, and Credits

Paid subscriptions, cancellation, refunds, and Credits are governed by the DataInlet Billing, Cancellation, Refund & Credits Policy, which is incorporated into these Terms by reference.

DataInlet uses Paddle as its authorized reseller and Merchant of Record for self-service purchases. The purchase transaction is processed by the applicable Paddle entity identified at checkout. Paddle processes payments, calculates and collects applicable transaction taxes, issues transaction documents where applicable, and executes refunds or reversals through its systems. Paddle's buyer terms and privacy notice also apply to the payment transaction. DataInlet remains the operator and provider of the Service, and the DataInlet billing policy governs DataInlet's product-side subscription, cancellation, refund, and Credits rules.

Customer authorizes Paddle to make recurring charges for a recurring subscription until cancellation takes effect.

10. Confidentiality

Each party may receive non-public information from the other that is identified as confidential or that a reasonable person would understand to be confidential given its nature and the circumstances of disclosure (Confidential Information).

The receiving party will use Confidential Information only to perform or receive the Service and will protect it using reasonable care. Confidential Information does not include information that the receiving party can demonstrate was lawfully known without restriction, independently developed without use of the Confidential Information, lawfully received from a third party without confidentiality duty, or made public without breach of these Terms.

A party may disclose Confidential Information when required by law, after giving notice where legally permitted.

11. Security

DataInlet will maintain reasonable technical and organizational safeguards appropriate to the nature of the Service and Customer Content. No internet-connected service is completely secure, and DataInlet does not guarantee that unauthorized access or security incidents will never occur.

Customer is responsible for configuring its accounts, permissions, connected systems, and user access appropriately.

12. Suspension

We may suspend access to all or part of the Service when reasonably necessary to:

• address a security risk or suspected account compromise;
• prevent unlawful, fraudulent, abusive, or unauthorized activity;
• protect the Service, other customers, subprocessors, or connected systems;
• address overdue payment, chargebacks, or material violation of these Terms;
• comply with law or binding legal process.

Where practicable, we will provide notice and an opportunity to cure a non-urgent breach. We may act immediately where delay would create material security, legal, operational, or financial risk.

13. Term and termination

These Terms begin when Customer first accepts them or uses the Service and continue until terminated.

Customer may stop using the Service at any time and may cancel paid subscriptions as described in the Billing, Cancellation, Refund & Credits Policy.

Either party may terminate for a material breach that is not cured within a reasonable period after notice, unless the breach is incapable of cure or immediate termination is reasonably necessary for security, legal, or abuse reasons.

After termination, Customer's right to use the Service ends. Customer Content will be handled in accordance with the Privacy Policy, DPA, configured retention settings, deletion requests, and applicable law. Data already written to a Customer-controlled target system is not automatically deleted by terminating or deleting DataInlet data.

Sections that by their nature should survive termination will survive, including provisions on ownership, confidentiality, accrued payment obligations, disclaimers, limitation of liability, indemnity, and governing law.

14. Warranties and disclaimers

DataInlet will provide paid services with reasonable care and skill appropriate to a business software service.

Except for express commitments in these Terms or a separate written agreement, and to the maximum extent permitted by law, the Service is provided as available. DataInlet does not warrant that the Service will be uninterrupted, error-free, or compatible with every file, configuration, third-party system, or business requirement, or that every AI-generated judgment will be correct.

Nothing in these Terms excludes a warranty or right that cannot lawfully be excluded.

15. Limitation of liability

To the maximum extent permitted by law, neither party will be liable to the other for indirect, incidental, special, exemplary, or consequential damages, or for loss of profits, revenue, goodwill, or anticipated savings, arising out of or relating to the Service, even if advised of the possibility of those damages.

To the maximum extent permitted by law, DataInlet's aggregate liability arising out of or relating to the Service during any twelve-month period will not exceed the fees paid or payable by Customer for the Service during the twelve months immediately preceding the event giving rise to the claim. If Customer has paid no fees during that period, the aggregate cap is USD 100.

The exclusions and caps in this section do not apply to liability that cannot legally be limited or excluded.

16. Customer indemnity

Customer will defend and indemnify DataInlet against third-party claims, damages, and reasonable costs arising from Customer's unlawful Customer Content, Customer's lack of authority to provide data or access a connected system, or Customer's material violation of Section 7, to the extent the claim is caused by Customer and not by DataInlet's breach of these Terms.

DataInlet will promptly notify Customer of an indemnified claim and provide reasonable cooperation. Customer may not settle a claim in a manner that admits wrongdoing by DataInlet or imposes a non-monetary obligation on DataInlet without consent.

17. Changes to these Terms

We may update these Terms to reflect changes in the Service, law, security requirements, or business practices. For material changes affecting an active paid subscription, we will provide reasonable advance notice, ordinarily at least 30 days, unless a shorter period is reasonably necessary for law, security, or abuse prevention.

Continued use after the effective date of an update constitutes acceptance where permitted by law. If Customer does not agree to a material update, Customer may stop using the Service and cancel its subscription before the update takes effect.

18. Notices

Legal notices to DataInlet must be sent to contact@datainlet.com. Operational and support requests may be sent to contact@datainlet.com, by phone at +86 131 2100 9003, or through the contact method provided in the Service.

We may send notices to the email address associated with Customer's account or display them in the Service.

19. Governing law and jurisdiction

These Terms and any dispute arising out of or relating to them are governed by the laws of the Hong Kong Special Administrative Region, without regard to conflict-of-law principles.

The courts of the Hong Kong Special Administrative Region have exclusive jurisdiction over disputes arising out of or relating to these Terms, except to the extent applicable law requires otherwise.

20. General

Neither party may assign these Terms without the other party's consent, except that DataInlet may assign them in connection with a bona fide incorporation, reorganization, financing, merger, acquisition, sale of substantially all relevant assets, or transfer of the DataInlet business, provided the assignee assumes the applicable obligations.

If any provision is unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will remain effective.

Failure to enforce a provision is not a waiver.

These Terms, together with the documents incorporated by reference and any applicable order form or separate written agreement, are the complete agreement regarding the Service and supersede prior discussions on the same subject.

Headings are for convenience only.